Phone call at 2:35 p.m. on a Friday from a customer. Parts needed to go immediately from Germany to South Korea (Incheon near Seoul). Our courier arrived within one hour in Heidelberg to pick up the package.
We were able to get the next flight in Frankfurt (NFO) and 10 hours later our partners in Korea received the package.Within one more hour the courier handed over the parts in Incheon.During the entire time our customer in Germany was able to track the shipment with our track & trace software.
A specialist for car tuning called us on a Saturday from Cape Town in South Africa in order to get help immediately. The drive shaft for a 370.000 $ car was broken on the way to them. They needed a very fast shipment of the spare part within 24 hours. While the customer support got more details where to pick up the part a courier drove to Waiblingen near Stuttgart (Germany) where the producer had the shaft on stock.
Within 60 minutes the spare part was received by our courier and sent it with our Next Flight Out from Stuttgart airport.
17 hours later the courier landed in Cape Town and another courier drove the part to the customer and delivered the shaft one hoer later. The garage owner was able to complete the order for the next day on time.